Medical Navigation
Medical navigation offers personalized support to patients and families, especially in oncology, chronic, rare, hematological or otherwise complex medical situations. We help you better understand the information available, organize the next steps and communicate more effectively with the medical team.
When the medical journey becomes complex, you don't have to manage it alone
The care journey can become difficult to follow for various reasons: a diagnosis, recommendations from multiple specialists, repeated investigations or complex medical terminology. Medical navigation offers guidance and support to help the patient and family better understand their medical situation and the steps ahead.
The service is aimed especially at oncology patients, but can also be useful for people in the diagnostic process or those with chronic, rare, hematological or other complex conditions that require multiple investigations and collaboration among several specialists.
The navigator's role is not to replace the doctor, make the diagnosis or decide on treatment
The navigator's role is to help the patient and family organize information, understand the recommendations received, prepare the right questions and better manage communication with the care team. Patient navigation is used especially for care coordination, education, reducing access barriers and facilitating communication between patient, family and medical professionals.
It may be time to reach out for medical navigation if…
A more organized medical journey, easier to follow
Organizing medical information
We review and structure available documents, test results and recommendations, for a clearer picture of the medical situation.
Support in understanding the stages
We explain the relevant medical terminology and help you understand the diagnosis, investigations, recommendations received and the steps ahead.
Facilitating communication and coordination
We provide support in preparing for consultations, communicating with the specialists involved, and coordinating between patient, family and the medical team.
How medical navigation begins
The navigator talks with you and, when applicable, with your family, to understand the medical situation, main questions and support needs.
Available documents, investigations and results are reviewed, to see the medical case as a whole.
The aspects that need clarification, priority issues and the stages where you need guidance or support are identified.
We establish the next steps together: documents to organize, questions to prepare for consultations, specialists involved, or information that needs clarifying.
What the evaluation may include
Our specialists
Our team helps the patient and family organize relevant information, formulate the necessary questions and better manage the relationship with the care team.
At the end of the meeting, you have a more organized picture of your medical situation and a clearer structure for the stages ahead.